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If a hail or wind event just moved across Town and Country, do not wait for the drywall to bubble. Call our 24/7 line at (314) 618-8888 and we will get a tarp on the roof today and a documented damage report in your hands tomorrow morning.
When hail and straight-line winds tear across West County, Town and Country homeowners face a stressful mix of bruised shingles, dented gutters, and limb-punctured decking within a single afternoon. The storms that moved through the metro on April 18, 2024 and again on April 20, 2025 reminded everyone that a mature hardwood canopy and a complex custom roofline are a costly mix when a supercell hits. Top Quality Exteriors answers the phone at any hour, tarps the roof fast, and starts a documented storm damage restoration in Town and Country the same day.
Our 52-plus-member crew rolls trucks to Price Road, Kehrs Mill, and the Thornhill Estates corridor 24/7 with cameras, moisture meters, and enough shrink-wrap to secure any elevation before the next front moves in. We photograph hail bruising on shingle test squares, catalog wind-lifted panels and siding hail dents, and stand shoulder to shoulder with your insurance adjuster so the claim reflects the real scope. From that first tarp to the final storm damage roofing in Town and Country, one project manager owns the file.
St. Louis sits in one of the most active hail corridors in the country, with the metro averaging three to five significant hail events per year, and Town and Country sits right in the fairway. A one-acre-minimum zoning code means most homes sit far back under a mature hardwood canopy, so wind events drop limbs on multi-valley rooflines and dormers before hail even starts bruising the shingle mat. On the roof, we look for granule loss around ridge caps, punctured pipe boots, wind-lifted panels along rakes, torn step flashing at wall-to-roof transitions, and ice-and-water shield exposed at valleys. On the walls, hail leaves dented aluminum gutters, cracked fascia, and clear hail dents on vinyl or fiber cement panels that read as bright circular spots in the low afternoon sun. We also chase hidden water intrusion around attic vents, sheathing seams, and skylight curbs, then route any siding damage into our storm damage siding repair in Town and Country workflow so both trades finish under one supplement.
From the first phone call after a supercell to the last final walkthrough, our five-step storm damage process keeps you informed, keeps the insurance carrier honest, and keeps your Town and Country home dry and secure the whole way through.
You call our 24/7 storm line and we log your address on the map. A live dispatcher gives you a real arrival window that same hour. Nobody sends you to voicemail after a hail hit.
We arrive with heavy-mil shrink wrap, drip edge, and sandbags ready. Vulnerable roof sections get sealed against wind and rain. Your home stays dry before the next front moves in.
The next morning we walk the roof, siding, and attic with cameras. Hail bruising, wind lift, and moisture reads go into a written report. You get the file before the carrier does.
We meet your adjuster on site and walk the loss elevation by elevation. Xactimate line items and photos back every square footage claim. Missed scope gets filed as a supplement.
On closeout we sweep the yard with a magnet and walk every slope with you. Warranty paperwork, photos, and lien waivers hit your inbox by dusk. Your file stays open for later.
Storm work is not a rookie trade. Our 52-plus-member team runs on more than 7 years of hands-on industry experience across West County storms, and we carry the credentials the manufacturers audit us on every year. As an Owens Corning Preferred Contractor and a James Hardie Alliance Program Member, we can pull warranties that generalist storm chasers simply cannot offer. Missouri and Illinois licenses, general liability, and workers comp are all current on file.
Every job runs through one dedicated project manager who owns the schedule, the supplement, and the closeout paperwork. We keep an in-house emergency roof tarping in Town and Country crew ready overnight, then flip the file to production once the adjuster releases scope. You will not get pushed to a voicemail, and you will not lose your project manager mid-build. That accountability is why homeowners here keep our number on the fridge.
Most Town and Country storm claims come down to two numbers on your declarations page: your deductible and whether the policy pays Replacement Cost Value or Actual Cash Value. On an RCV policy you pay the deductible, get an initial ACV check, and receive the depreciation holdback once we complete the work and submit the certificate of completion. On an ACV policy the carrier factors in age and wear, so the check is smaller and any upgrade lives out of pocket.
We work every file in Xactimate so line items match the carrier language, and we push supplements when the initial scope misses ridge caps, valley metal, drip edge, or code-required underlayment. Larger custom homes with steep multi-valley roofs almost always need a supplement once the tear-off starts and hidden damage shows. Our 36-month workmanship warranty backs every completed square, and select product lines carry lifetime coverage on the material side.
Every credential we carry is a commitment to quality, safety, and your peace of mind — on every project, in every state we serve.
