Privacy Policy

PRIVACY POLICY

Top Quality Exteriors LLC

Effective Date: April 1, 2026

1. Introduction

Top Quality Exteriors LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://topqualityexteriorsllc.com, communicate with us via telephone, email, SMS text message, or in person, or otherwise interact with our services.

By using our website, providing your personal information, or opting into our communications, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or provide your personal information.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

Full name
Phone number (including mobile phone number)
Email address
Mailing address or property address
Project details and service requests
Insurance claim information
Payment information
Communications you send to us via phone, email, text message, or web form
SMS consent and opt-in records

2.2 Information Collected Automatically

IP address
Browser type and version
Operating system
Pages visited and time spent on our website
Referring website addresses
Device identifiers
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources such as referral partners, insurance companies, lead generation services, and public databases. We treat this information with the same protections described in this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide, maintain, and improve our roofing, siding, gutter, and exterior services
To schedule and confirm appointments and inspections
To send appointment reminders and service updates via SMS text message, email, or phone
To follow up on estimates and project inquiries
To request customer reviews and feedback
To communicate with our employees and field team regarding job assignments and scheduling
To process payments and manage accounts
To respond to your inquiries and customer service requests
To send you information about our services that may be of interest to you
To comply with legal obligations and enforce our terms
To protect the safety and security of our business, customers, and employees

4. SMS/Text Messaging

4.1 Types of SMS Messages

If you opt in to receive SMS text messages from Top Quality Exteriors LLC, you may receive messages related to:

Appointment scheduling and confirmations
Inspection and service reminders
Estimate follow-ups
Service updates and project status
Post-service follow-ups and review requests

4.2 SMS Consent

Your SMS consent is not a condition of purchase. You are not required to opt in to SMS messaging in order to purchase any goods or services from us.

4.3 SMS Consent Not Shared with Third Parties

We do not share, sell, rent, or transfer your SMS consent or phone number to any third parties or affiliates for their marketing purposes. Your SMS opt-in data and consent information will not be shared with any third parties for purposes unrelated to providing our services. This includes your phone number and the fact that you have opted in to receive SMS messages from us.

4.4 Opting Out of SMS Messages

You may opt out of receiving SMS text messages from us at any time by replying STOP to any message you receive from us. After you opt out, you will receive a final confirmation message and will no longer receive SMS messages from us unless you opt back in.

To opt back in, text START to our number or contact us directly.

4.5 SMS Help

For assistance with SMS messaging, reply HELP to any message you receive from us, or contact us at (314) 618-8888 or mario@topqualityexteriorsllc.com.

4.6 Message Frequency and Rates

Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from your mobile carrier.

5. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, CRM platforms, email service providers, and SMS messaging platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
Insurance Companies: With your authorization, we may share project-related information with your insurance company to facilitate claims processing.
Legal Requirements: We may disclose your information if required to do so by law, subpoena, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

We do not sell your personal information to third parties. We do not share your personal information with third parties for their direct marketing purposes.

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for the duration of your opt-in status and for a reasonable period thereafter to document compliance.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate personal information
The right to request deletion of your personal information
The right to opt out of SMS messaging at any time by texting STOP
The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided in Section 12 below.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Top Quality Exteriors LLC

12645 Olive Blvd, Saint Louis, Missouri 63141

Phone: (314) 618-8888

Email: mario@topqualityexteriorsllc.com

Website: https://topqualityexteriorsllc.com